# Certificates: Text/Token Help

**URL:** <https://community.ethosce.com/t/certificates-text-token-help/1454>\
**Category:** EthosCE Support\
**Created:** [October 6, 2021, 4:56pm UTC](https://community.ethosce.com/t/certificates-text-token-help/1454 "2021-10-06T16:56:17Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Elizabeth](https://avatars.discourse-cdn.com/v4/letter/e/34f0e0/32.png) [@Elizabeth](https://community.ethosce.com/u/Elizabeth)\
**Post date:** [October 6, 2021, 4:56pm UTC](https://community.ethosce.com/t/certificates-text-token-help/1454/1 "2021-10-06T16:56:17Z")

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Hi!  
Can someone help me understand how to create a certificate that says “…and is awarded 1.00 ANCC Contact Hours.” I am unable to put in “contact hours.” no matter the token or text I put in the template, when I take the course as a nurse learner, the cert always prints out “…and is awarded 1.00 ANCC.” Getting desperate here! thank you!  
Elizabeth

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**Author:** ![JAM](https://sea1.discourse-cdn.com/flex015/user_avatar/community.ethosce.com/jam/32/595_2.png) [@JAM](https://community.ethosce.com/u/JAM)\
**Post date:** [October 6, 2021, 5:53pm UTC](https://community.ethosce.com/t/certificates-text-token-help/1454/2 "2021-10-06T17:53:47Z")

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Hi Elizabeth -

First, have you cleared the certificate snapshots for the course? If you haven’t, it will keep giving you the certificate you originally downloaded.

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**Author:** ![Elizabeth](https://avatars.discourse-cdn.com/v4/letter/e/34f0e0/32.png) [@Elizabeth](https://community.ethosce.com/u/Elizabeth)\
**Post date:** [October 6, 2021, 8:11pm UTC](https://community.ethosce.com/t/certificates-text-token-help/1454/3 "2021-10-06T20:11:17Z")

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That did it!! Thank you so much!

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**Author:** ![system](https://us1.discourse-cdn.com/flex015/uploads/ethosce/original/1X/ed630155f4491245f1015a2ae6f61a0950720976.png) [@system](https://community.ethosce.com/u/system)\
**Post date:** [April 4, 2022, 8:12pm UTC](https://community.ethosce.com/t/certificates-text-token-help/1454/4 "2022-04-04T20:12:05Z")

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