Make expired and incomplete activities disappear from a user's Pending Activities List

We have two clients who need this enhancement. Our issue is not related to RSS.

We are selling access to products for one year from the Purchase Date. If a user has not completed the course when the purchase expiration occurs, the course remains on their Pending Activities list forever. When they try to access it, they get a message saying something about “enrollment expired,” which is meaningless to them. We also have email messages going to them explaining that their access to the course will expire, but even with all that messaging, keeping an expired course in the pending activities list with a confusing error message is causing many support issues.

Ideally, Ethos should create an Expired Courses tab/area where expired courses are listed.

As an short-term, easier alternative, the client should be able to edit the error message, so that it explains to user why the course won’t launch after expiration.

Note that there is another discussion about this dating back to 2018.

1 Like