As our group continues to expand, we are seeing a need to connect our EthosCE license to a second Zoom Webinar account (we already integrate with one, and that works well). I’m curious if this is something that is being developed, and if so, what the timeline might be. Also, if there are others that share the need for more than one Zoom Webinar license integration.
Best,
Tim
We needed multiple licenses for our Zoom integration. Ethos was very helpful in working out the technical details with our IT department. The solution was to use an account that has multiple individual Zoom licenses for the connection to Zoom.
We configured a zoom account that has multiple licenses tied to it, but that account itself is not a licensed account and we are unable to pull in the zoom information to the activity. I’m very curious as to how you were able to get it to work with multiple individual zoom licenses. Would you be able to provide more information?
Hi,
We did this with the old version of the app. We did not configure the new app.
Below is how it worked in the old app.
Workaround to create concurrent sessions:
Created Zoom account and multiple licenses:
Set up main Zoom account with multiple Zoom licenses. Configure app with main account. Add individual licenses under main account.
Set up individual zoom meetings:
Each Zoom Meeting host creates a live meeting in Zoom with their own license. Make sure to copy the ‘Meeting ID’ field.
Course Administrator creates the course in EthosCE for the corresponding Zoom Meeting.
Course Administrator configures the Zoom Meeting course object by ‘Use Existing Meeting ID’.
Course Administrator publishes the course.
Other admins follow the same steps, using the unique “Meeting ID’ for their meetings.
Thanks,
Rose
Hello,
I am excited to see a post about using the Zoom object. We are relatively new in using EthosCE and are having issues with completions in the Zoom object not matching what is generated from the attendance that is recorded in Zoom itself. Is anyone else having this issue and do you have any suggestions? We are unable to correct Zoom completions using Enrollments>Edit enrollment, according to Cadmium once Zoom is integrated you cannot “undo” the completions that have been marked. This is in development, we believe, with Cadmium but there has been no progress.
Thank you,
Laura
Thanks for the reply Rose!
We just came onto the EthosCE platform in 2023 so never had the JWT connection. We tried this same concept with Oauth where we configured the main account which itself is not a licensed account, but has multiple licenses under that account. However, when we try to configure the live event activity in EthosCE aren’t able to see the “Existing Meeting IDs” to be able to pull it into the zoom course object.
Was your main zoom account a licensed account as well?
Jacinda Dolson
Learning Technology Architect, CAP Learning
College of American Pathologists
325 Waukegan Road, Northfield, IL 60093 | jadolso@cap.org
Tel: 800-323-4040 ext. 7758 | Dir: 847-832-7758 | www.cap.org
OFFICE HOURS: 7:00 AM – 3:00 PM
Hi Jacinda,
What we had to do was take each meeting ID directly from Zoom and add that to the meeting ID field on Ethos. Is that something you can try with the current integration?
Rose
All- I hope to clear up some confusion on the ability to support multiple Zoom accounts. The functionality of the old app and the new app is exactly the same.
A Zoom host account set with an Admin level permission, must connect first to EthosCE. In doing so, any additional hosts that are part of that account, can create and add meetings and or webinars, depending on their license, to EthosCE course. The hosts will not be able to see or configure meetings/webinars under another hosts account however.
Example:
Cadmium Host with Admin permissions in Zoom sets up the connection between EthosCE and Zoom here: https://gocadmium.atlassian.net/wiki/spaces/ECE/pages/840204316/Connecting+EthosCE+to+your+Zoom+Account
In the screenshot from our test site above, you can see that the host account with admin permissions in zoom to make the connection and approve the app is lmsdevtest@gocadmium.com but in the green message, I am connected with my personal zoom account tied to my email.
I can see any meetings I set up with my account, but I cannot see my coworker’s meetings. So in summary, multiple hosts that are part of the same Zoom account can configure meetings/webinars in EthosCE, however the licensed host must set up the meetings/webinars that should take place in their zoom in the courses themselves.
Were happy to address any questions as we know the configuration requires assistance from other teams who manage Zoom Accounts. Please submit a support ticket so we can get into more specifics related to your account.