Confusion with survey submission

Our users are having some confusion during the web form submission process, not sure if anyone else has encountered this and how they have mitigated it.

We have required pre & post surveys for our Grand Rounds and our users are not seeing the “Submit Survey” button and instead click the “Next” button on the navigation bar. Even though the course element is required, the “next” button is not greyed out, so learners are being permitted to proceed to the next portion. The course object is not set as skippable either, so I’m not sure why the learner is permitted to click the “next button” before submitting the survey.

This has led to a lot of confusion and extremely frustrated users that rush through the survey and click “next”, and then are promoted to redo the object before being able to proceed.

Has anyone else had this issue? How are you approaching it? Is there a setting I am missing?

Hi @gmartin,

It sounds like there may be an unintended course object access configuration setup on the noted survey. Can you please open up a support ticket with our team so we can investigate this issue further for you?

Thanks!