dominKnow Course Completion issue - Publishing Settings?

EthosCE Support
1

Hello,
Are there any dominKnow One users on here? If so, have you gotten dominKnow courses to send completion calls to EthosCE? What publishing settings are you using?

We’re just migration to EthosCE and tested a few courses. The Articulate Storyline and Rise courses are sending the completion just fine, but our dominKnow courses are not. We tried all 5 publishing options in dominKnow:

  1. Default
  2. Complete/Incomplete
  3. Complete/Failed
  4. Passed/Failed
  5. Passed/Incomplete

We have a quiz at the end of the courses, but we do not require a passing score. We tried adding a “0” grading requirement as well to see if it helps.

Any thoughts?

1 Like
2

Just providing an update (for others’ sake) that the Cadmium team did further testing and found that this may have to do with their SCORM engine. They are looking into a fix.

Furthermore, our additional testing found that for Ethos the LMS publish settings has to be either:

  1. Pass/Fail OR
  2. Pass/Incomplete

We also tried publishing for SCORM 2004 2nd edition (with the Pass/Fail and Pass/Incomplete settings) and those courses DID send completion to Ethos. Adding this, in case others with similar issues would find this helpful.

1 Like
3

I hope someone has worked with dominKnow One that can help you!

4

Does anyone have issues with learners receiving a 400 error upon launching a scorm object? I realize that we can ask people to clear their cookies and this fixes it (at least, as far as I know), but it has happened many times and I feel like we just shouldn’t have to ask that of our learners. Do any of you know if maybe we are not packaging or naming these files correctly, making them prone to these errors? Or if there is something server side that could be the culprit? See details below. Thanks! JAM
HTTP Status 400 - Bad Request
Type - Exception Report
Message - Request header is too large
Description - The server cannot or will not process the request due to something that is perceived to be a client error (e.g., malformed request syntax, invalid request message framing, or deceptive request routing).

5

Have you tested this course using other browsers (just to rule out it’s not a specific browser issue). Couple of other things to try:

  1. The size of the course (is this a very large course?). Could you try a different, smaller course with smaller file size?
  2. What’s your naming convention for the SCORM zip file? Can you try truncating it, or using a simpler title/file name (try to avoid lengthy file names, spaces, special characters etc.).
6

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