Good morning, we’ve had a few instances recently where our users have claimed the incorrect credit in error. They are unable to update this themselves and it also appears the site administrator is unable to update their credit. Is there a way to update a user’s credit claimed on a course level (or other level)? Thank you. ~Lyndsay
Yes. Go to the Course>Course reports>Award credits. Use the check box next to the learner’s name where you would like to correct the credit. Select “Edit awarded credit”, find and select delete for the credit you would like to remove. Then go to the credit you want to add and select “Award/update this credit type”. Enter credit amount and the date and time the credit was awarded. Scroll down and select the “Next” button. A confirmation screen will pop up to confirm you want to make the change. You can do this on multiple learner’s in a course at one time.
Hope this helps,
Laura
Thank you, Laura. This is very helpful. ~Lyndsay