I’m seeking out best practices for merging accounts. I think we might be losing course status or completion data, when the two accounts are both enrolled in the same activity and we merge the account with the more advanced course progress into the account that has less advancement in an activity. I think that I now will unenroll one account from an activity, when I know about the conflict. I don’t see an audit trail in the system. The KB article no longer matches what is in the UI
I do not see these options
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Retain the data from the deleted learner
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Retain the data from the learner to be kept
Background:
We had a large event that uncovered about a dozen learners with duplicate accounts. The learners registered with one account (account A) and when they texted attendance enrolled with a second account (account B). The behavior of the platform for merging is to keep the receiving account’s record if there is a conflict. I think this is known, correct?
Normally, this isn’t much of a challenge. However, for our situation this week, we may have lost a few completions. Historically, I don’t know how many we have lost or are losing. I don’t know how much course progress we’ve wiped away. There are warnings from the UI when there is a conflict. It seems challenging to go into each activity to look. We can ask the learner to review their transcripts and pending activities. Does anyone have suggestions or best practices to avoid losing learner progress on merges with duplicate enrollments?
Thanks for the consideration!